Service Packages2018-02-13T14:28:27+00:00

At New Haden Pumps, we pride ourselves on competitive rates and excellent service to all customers.

All pump maintenance, from service maintenance to repairs and pump installations are delivered to customers by our highly qualified and experienced pump engineers.

We have developed a service level package system, which will aid customers to choose the package to reflect their individual maintenance requirements. These are based on Gold, Silver, Bronze service levels – we also offer a Spring Start-Up and Autumn Shut-down service to give customers peace of mind that their equipment is running at highest standard during their busiest periods.

Please see our Service Level packages listed below and contact us on 01538 757 900 if you would like to discuss these maintenance options in further detail.

Scope of WorksBronzeSilverGoldDetails
Preventative MaintenancePPPDepending on site & equipment, we will recommend which service level and frequency of visits is suitable
Technical SupportPPPProviding telephone support to solve issues which may avoid a call-out
Asset Data CommunicationPPPIssue of all service reports, certificates and recommendations of repairs or spares on completion of each visit
Visual Inspection Health CheckEngineers attend site to carry out a visual check of all pumps, make recommendations & report findings
Emergency Call Outs1 per annum2 per annumAttendance on site following pump failure or blockage to inspect system and repair or make recommendations
Remote Monitoring (SMS)PRemote monitoring of pumping equipment using a telemetry unit which sends alerts directly following pump failure

We also provide a seasonal package for businesses who require pumping equipment to be fully operational during certain parts of the year.

If your equipment has not been operational during closing periods (for example winter months november to february), it is possible that mechanical and electrical problems can have occurred to your pumping equipment. We would advise a full-service health check to ensure your equipment is fully ready for use and to reduce the need for costly breakdown visits and downtime during your busy period.

As part of the seasonal package we will carry out an extensive service and full health check to ensure the following are all operating at ideal standards:

Mechanical sealsControl Panels
Pipework & valvesStar/Stepping Relays
Pressure/Float Switches

Contact us now to discuss further or to arrange a quotation!

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